Our Services

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Consulting On Demand(COD)

Need expert help with specific configuration tasks, but don't want the commitment of a retainer? Our On-Demand Support is perfect for delivering rapid enhancements, from report creation and workflow adjustments to implementing critical fixes.

We offer a simpler, risk-free approach to consulting:

  • No Upfront Commitment: Pay only for the work you need. We don’t require you to purchase hours in advance.

  • Transparent Pricing: All work is billed at a clear rate of $220/hr and invoiced monthly.

  • Satisfaction Guaranteed: We stand behind the quality of our work. If you are not completely satisfied with the solution, there is no charge.

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Projects

For initiatives and configurations estimated to exceed 20 hours, we utilize a structured project framework. This approach leverages Agile principles to ensure consistent progress, transparency, and efficient delivery of complex solutions.

Projects are organized into distinct phases, with billing conducted upon approval of each stage before the next commences. Our commitment to quality is twofold:

  1. In-Project Satisfaction: Each project phase is covered by our full satisfaction guarantee, ensuring you are confident in the results at every step.

  2. Post-Project Support: Upon completion, we stand behind our work with a comprehensive six-month warranty, which includes complimentary support for the solutions we've delivered

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Retained Services

Ensure your critical systems receive the continuous attention they deserve. Our retainer service is the ideal solution for businesses requiring consistent, priority access to technical expertise for ongoing enhancements, updates, and support.

Key Benefits of Our Retainer Service:

  • Guaranteed Availability: Your pre-reserved hours mean our experts are available and ready to act when you need them.

  • Priority Service: Retainer clients receive priority scheduling, allowing you to bypass the standard queue for on-demand requests.

  • Strategic Partnership: Foster a deeper working relationship with our team, leading to more proactive and efficient support over the long term.

How It Works: Choose from a 3, 6, or 12-month term with a pre-defined block of service hours. To ensure we can guarantee your priority access, all service hours are allocated for use within the specified retainer period.